This privacy notice explains how we use the personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for our services. This information will relate to you and your business.
We may collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to the usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We may use your information collected from the website to personalise your repeat visits to the site.
Why do we need to collect and use personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. In addition, without collecting your personal data, we would be unable to fulfil our legal and regulatory obligations.
Where special category data is required, we will obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Who might we share your information with?
We will not share your information for marketing purposes with companies outside our company. We do not have a need to share your information with any other company. If you agree, we may share your contact information with a prospective client that would benefit from your service.
Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing are clear, that they are subject to a duty of confidence in processing your data, and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party, we will use appropriate security measures to protect your personal data in transit. This could include password protection and/or encryption of data.
To fulfil our obligations in respect of the prevention of money laundering and other financial crime we may send your details to third-party agencies for identity verification purposes.
How long do we keep hold of your information?
In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we are subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us. In any case, we will not retain your personal data for longer than 5 years past the time of your death.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us using the contact page.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
We would like to send you information about our products and services which may be of interest to you. If you have agreed to receive marketing information, you may opt-out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email using the contacts page.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our website contains links to this website and appointment booking calendars. As we typically provide lead generation for financial advisers, we may include links to the websites of other financial companies.
What can you do if you are unhappy with how your personal data is processed?
You also have the right to lodge a complaint with the supervisory authority for data protection.
In the United Kingdom, this is: the ICO
How to contact us